FAQ
Ordering
How far in advance should I place my order?
We recommend placing your order at least 1–2 days in advance. For custom or themed cakes, please order 3–5 days ahead to allow time for preparation.
Do you accept last-minute or same-day orders?
Yes, we do - but only for selected cakes and depending on availability. A surcharge of $10 applies for such orders. Please WhatsApp us directly for urgent orders.
Customisation
Can I customise the cake design?
Yes! You can customize the size, colour theme, message, and even upload a reference image for your preferred design. Kindly note final outcome and design will remain under the discretion of The Cake High’s in-house bakers creativity and expertise.
Delivery & Pickup
Do you deliver across Singapore
Yes,we offer islandwide delivery
How much is delivery?
Standard delivery fee is $8. Free delivery for orders above $80.
Can I choose a delivery time slot?
Our delivery slots are between 11am - 6pm. We do not have the option for specific time slot delivery at the moment. Kindly ensure someone will be around to receive the delivery.
Can I self-collect the cake?
Absolutely! Choose “Self-Collection” at checkout and pick up your cake from our kitchen located at Foodfeel, 8A Admiralty Street, Foodxchange #02-21 Singapore 757437.
Collection is available from Monday - Friday, 9am to 4:00pm and Saturday, 9am - 11:00am.
Kindly contact us prior to self-collection.
What should I do if I or the receiver is not at home for delivery?
Please ensure that someone is able to receive your order as no calls will be made prior to the delivery.
Can the delivery driver drop a call when delivery is arriving?
Unfortunately, due to the amount of deliveries we have we are unable to drop a call/message prior to the delivery.
Should you opt for the open time delivery, please ensure that someone is available to receive the item.
Payment
What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard), ShopPay, ApplePay and GooglePay.
Is it safe to make payments on your site?
Yes. All payments are processed through secure and encrypted payment gateways via Shopify.
Dietary Needs
Are your cakes Halal-certified?
Our cakes and bakes are Halal-certified.
Cancellations & Refunds
Can I cancel or change my order?
Cancellations or changes to order can only be made within 24 hours after the order has been placed. If more than 24 hours has passed, we are unable to provide a refund or cancellation. Kindly contact us for further assistance and we will do our best to accommodate to your needs.
What if there’s an issue with my order?
Please reach out to us immediately via WhatsApp or email with photos. We’ll do our best to resolve the issue promptly.
You can reach us via:
📞 Call: +65 6694 1878
📧 Email: eat@thecakehigh.com.sg
📍 Self-collection Address: Foodfeel, 8A Admiralty Street, Foodxchange #07-05 Singapore 757437
⏰ Business Hours: Mon-Fri 0900h-1700h | Sat 0900h-1130h